Shipping & Delivery
LIVVIRA · SHIPPING
From our store
to your door.
A clear guide to order preparation, delivery estimates, tracking, and help along the way.
Delivery dates are estimates. Carrier delays, weather, public holidays, customs checks, address issues, and high order volume may affect delivery time.
Your order, step by step.
Here is what happens between checkout and arrival.
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01
Order confirmed
After checkout, an order confirmation is sent to the email address used for your purchase.
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02
Processing
Your products are prepared, checked, and packed for shipment. This normally takes 2–5 business days.
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03
Dispatched
Once your parcel leaves the fulfillment facility, tracking details are emailed when available.
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04
Delivered
The carrier delivers your parcel to the shipping address you provided during checkout.
Two stages. One delivery.
Processing time and transit time are separate parts of your order journey.
Processing time
2–5 business days
Begins after payment is confirmed. This includes order preparation, inspection, packing, and arranging handoff to the carrier.
Estimated transit time
7–15 business days
Begins after dispatch. Timing depends on the destination, carrier network, seasonal demand, and local delivery conditions.
Weekends and public holidays are generally not counted as business days. Orders with multiple products may arrive in separate packages.
Shipping rates
Shipping options and charges for your order are shown at checkout. Review them before completing your purchase.
Follow your parcel.
Tracking becomes available after dispatch, when the carrier provides the shipment details.
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1
Check your shipping email
Use the tracking link or tracking number in your shipping confirmation email.
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2
Allow time for the first update
A new tracking number may take 2–5 business days to show movement in the carrier’s system.
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3
Look in spam or junk
If you cannot find your shipping email, check these folders before contacting customer support.
Addresses & order changes
Review your delivery details before you check out.
Can I change my shipping address?
Contact us immediately with your order number and the correct address. We will try to help, but address changes cannot be guaranteed once processing or fulfillment has begun.
What if my address is incomplete or incorrect?
Please enter a complete, accurate, and deliverable shipping address at checkout. Additional shipping charges may apply if a parcel must be resent because the address provided was incorrect.
Can I cancel my order?
Contact us as soon as possible after placing your order. Cancellations cannot be guaranteed once processing has begun or the order has been assigned to a fulfillment facility. This does not affect any cancellation rights that apply under local law.
Why are my items arriving separately?
Products may be prepared at different times or fulfilled from different locations. Separate parcels may have different tracking numbers and arrival dates. Check your shipping emails for additional tracking details.
Delays & delivery issues
A few helpful steps when your delivery needs attention.
My tracking has not updated. What should I do?
Tracking can pause while a parcel travels between carrier facilities. Allow several business days for the next scan, especially around weekends, holidays, or busy periods. If the estimated transit period has passed without a meaningful update, contact us with your order and tracking numbers.
Tracking says delivered, but I cannot find my parcel.
Check entrances, mail areas, safe places, household members, neighbors, and your local carrier. A delivery scan can sometimes appear before the final drop-off. If you still cannot locate the parcel, contact us so we can review the shipment with you.
What if my package may be lost?
Contact us if the shipment has exceeded the estimated delivery period without a meaningful update. Include your order number and tracking number so our team can review the shipment and advise on the next steps.
My item arrived damaged or incorrect. What should I do?
Keep the product and packaging, and contact us with your order number and clear photographs of the item, parcel, shipping label, and damaged or incorrect area. Please review our Returns & Refunds Policy for more information.
International orders
International shipments may be subject to customs duties, import taxes, brokerage charges, or other local fees. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.
Customs review may also extend delivery time. Livvira cannot control customs processing schedules or guarantee clearance dates.
NEED SHIPPING HELP?
Let’s find your answer.
Send your order number, tracking number if available, and a brief description of the issue so we can review your shipment.