FAQs

No. You can check out as a guest without creating an account. If you choose to use an account, it can help you keep your order information in one place.

Please contact us as soon as possible with your order number and the change you need. We will try to help before dispatch, but changes or cancellations may not be possible once processing or fulfillment has begun. If the parcel is already in transit, we will explain the available next steps. This does not affect any statutory cancellation rights.

Check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used at checkout so we can help locate your order.

Please contact us immediately with your order number and the correct delivery address. We will check whether an update is still possible. Address changes cannot be guaranteed after processing or shipping has begun.

Orders go through processing before they are dispatched. When tracking information is available, it will be sent to the email address used at checkout. If you need an update on your order, contact us with your order number.

Open the tracking link in your shipping confirmation email to view the carrier’s latest updates. A newly created tracking number may take some time to show activity. If you cannot find your tracking details or need help with an update, contact us.

Delivery times can vary by product, destination, carrier, weather, and seasonal demand. Your tracking information shows the latest available shipment updates. If you need an order for a specific date, please contact us before purchasing.

Some orders may arrive in separate packages. Check your shipping confirmation emails for additional tracking numbers. If an item or kit material is missing and no further parcel is shown, contact us with your order number and details of what you received.

For a change-of-mind return, contact us within 30 calendar days after receiving your item. Include your order number, the item you want to return, and your reason. Please wait for acceptance and the correct return instructions before mailing a voluntary return. See our Returns & Refunds Policy for full conditions. Statutory consumer rights are not limited by this 30-day window.

Please contact us promptly with your order number and a description of the issue. Photos of the item, packaging, and shipping label, if available, can help us review what happened. Keep them for follow-up with our team. A lack of photos or original packaging does not automatically remove your legal rights. We will discuss the appropriate next steps and remedy.

After receiving and inspecting your return, we will let you know whether the refund is approved. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may need additional time to show the refund. If no return is needed, we will confirm the arrangements with you. Where a legal refund deadline applies, we will meet it.

For a change-of-mind return, a kit must be unused, unassembled, and complete, with its original product packaging and any supplied accessories. Started or completed projects are not eligible under this voluntary policy. Opening the outer shipping package to inspect your order does not, by itself, make it ineligible. These conditions do not limit claims for faulty, misdescribed, damaged-on-arrival, or incomplete goods, or your statutory rights. See our Returns & Refunds Policy for conditions and shipping costs.

Livvira uses Shopify checkout and its supported payment providers to process transactions securely. Enter payment information only through checkout; you do not need to send full card details through our Contact form.

The payment methods available for your purchase are displayed at checkout. Options can vary by location, device, and payment provider, so check the available choices before completing your order.

Colors may appear slightly different depending on lighting and your screen settings. Check the product description and the selected design for its size, materials, and included items. If what you receive does not match the description or the option you ordered, please contact us.

You can enter the recipient’s delivery address at checkout. Gift wrapping or personalized messages are included only when specifically offered for the product or order. Please check the available options before purchasing.